Personal information - your shipping address, billing address and personal information will only be used
- To communicate to you about your order
- To fulfill your order
- For legal reasons (like paying taxes)
DELIVERY & RETURNS
Time to fill order - Please allow up to 2 weeks for your order to be shipped. US orders are shipped via UPS Ground and arrive within 3–5 business days.
Shipping location - Currently we are only shipping to the United States. For inquiries on international orders, please contact us
Canceling orders - It is possible to cancel your order if it hasn’t been sent. Contact us and we will help you. If your order has been sent, you will have to return the products in order to receive a refund. The freight will not be refunded. It is not possible to change your order once it has been submitted. This also includes changing the size or color of a product, removing an item, changing the delivery address or payment method.
Return policy - We want all our customers to receive high quality products. If there is something wrong with the product you have received or if your delivery is not identical to your order (wrong product or if a product is missing), please contact our customer service. If you send us a mail, please include as many details as possible including your order number as well as a picture if there is something wrong with one of the products.
If you are not completely satisfied with your product, simply return the unused product(s) in its original unbroken packaging within 14 days of receipt for a refund. When we receive the product, we will refund the value of the purchased the product, but not the original freight. All products must be returned in their original packaging with all enclosed documentation and the packaging cannot be broken or in any other way damaged – neither can the product. Otherwise it will not be possible to obtain a refund.
You must pay for the freight to return the goods and this must also be arranged by yourself. The goods are your responsibility until they reach us. Please ensure you pack the return safely to prevent any damage to the products or boxes.
Returns for custom art pieces - Because of the nature of these items, unless they arrive damaged or defective I can not accept returns for custom art commissions.
Mother's Day Package Items fall under the custom art piece policy.